Last updated: August 28, 2024
Thank you for shopping at Opsys Simulations, where we provide high-quality medical simulation products, including custom-made solutions designed to meet specific training and educational needs.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and replacements. This policy is designed to protect both the customer and the integrity of our custom-made products.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
- Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Opsys Simulations, Elanjickal Building, Arattukadavu Road, Aymanam PO., Kottayam, Kerala, India-686015.
- Goods refer to the items offered for sale on the Service, including medical simulation devices and equipment.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the website, Opsys Simulations, accessible from [https://opsyssimulations.in](https://opsyssimulations.in).
- You means the individual or legal entity accessing or using the Service.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 48 hours from the time you receive the Goods, without needing to provide a reason. After this period, no returns or refunds will be accepted.
To exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us via:
– Email: [info@opsyssimulations.in](mailto:info@opsyssimulations.in)
We will reimburse You no later than 14 days from the day We receive the returned Goods in their original condition. The same method of payment used for the Order will be applied for the reimbursement, and You will not incur any fees for this process.
Conditions for Returns or Replacements
To be eligible for a return or replacement, the following conditions must be met:
– The Goods were received within the last 48 hours.
– The Goods are in their original packaging and have not been used, tampered with, or altered.
– The Goods are returned with all accessories, documentation, and other materials.
Goods Exempt from Returns
The following Goods cannot be returned or refunded:
– Custom-made or personalized medical simulation products.
– Goods that have been unsealed and used or are no longer in their original condition.
– Products with a short shelf life, or that deteriorate rapidly.
– Goods not suitable for return due to health or hygiene reasons once unsealed.
– Software or digital products, once the license has been activated or downloaded.
We reserve the right to refuse returns for any Goods that do not meet the above conditions at Our discretion.
Returns Due to Defective or Damaged Goods
If the Goods you received are defective or damaged, please notify us immediately within 48 hours of receipt. We will inspect the product and, if found defective, arrange for a replacement or refund.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us, including for defective or damaged Goods. It is highly recommended to use a trackable shipping service and to purchase shipping insurance to safeguard against loss or damage during transit. We cannot issue refunds without the receipt of the Goods or proof of delivery.
Return the Goods to the following address:
Opsys Simulations
Elanjickal Building, Arattukadavu Road,
Aymanam PO., Kottayam, Kerala, India-686015
Refund Process
Once we receive the returned Goods and verify their condition, we will initiate a refund within 14 days. You will receive the refund through the same payment method used to place the order. Goods returned that do not meet our return conditions may not be eligible for a refund.
Gifts
If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to You later, the refund will be sent to the gift giver.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
– By email: info@opsyssimulations.in